Week by Bay View

Summary

The Week by Bay view lays out a single bay’s full week from Monday to Sunday. Days run across the columns and time runs down the rows, so you can see every appointment on that bay for the whole week in one screen. Use it when you need to schedule a job that spans two or three days, find a gap for a follow-up appointment on the same bay, or sense-check a technician’s week. The standard Day view is still the default and is better for cross-bay comparison; Week by Bay is a focused view for one bay at a time.

Prerequisites

You are signed in as an Owner, Manager, or Service Advisor.
At least one bay is configured for the current location.

Permissions

Owner and Manager - full access. Can drag, resize, and create appointments inside the selected bay’s week.
Service Advisor - read-only. Can switch to Week by Bay, browse, and preview appointments but cannot drag, resize, or create.
Technician - no access to the Scheduler.

Steps

Go to /scheduler. The calendar opens in Day view by default.
In the toolbar, find the Day and Week by Bay buttons next to the date navigation. Click Week by Bay to switch. The grid redraws with seven day columns (Mon to Sun) for one bay.
A Bay dropdown appears in the toolbar. The first bay (by display order) is selected automatically when you first switch in. Open the dropdown to pick a different bay. Each option shows the bay’s colour swatch and name.
Use the left and right arrows next to the Bay dropdown to cycle through bays one at a time. The arrows disable at the first and last bay; there is no wrap-around.
Read the date display. In Week by Bay, the date label shows the week range, for example “11 - 17 May 2026”. The Prev and Next buttons step backwards and forwards by one week. Today jumps to the current week.
Read the column layout. Each of the seven columns is one day. The header shows the short day name and date number (“Mon 11”). At month or year boundaries, the month is added (“Sat 31 May”, “Sun 1 Jun”). Today’s column is highlighted in the header.
Look at how working hours are drawn. Each day’s open and closed hours are shaded independently, so a day with shorter Saturday hours displays differently from the weekdays. Break periods appear with a diagonal hatched pattern. Closed days show a full grey overlay with a “Closed” label, and you cannot drop an appointment onto them.
Workshop closures (bank holidays, planned shutdowns) appear as a shaded overlay across the relevant days.
To reschedule an appointment within the same bay (Owner or Manager), drag the appointment block onto a different day or a different time on the same week. Drop targets snap to 15-minute slots. Releasing the block moves the appointment to that day and time on the same bay.
To resize an appointment, drag the bottom edge of the block up or down. This changes the end time only. Resizes stay within a single day; to extend an appointment across two days, drag the block to start later on the first day or use the Day view.
To create an appointment, click an empty slot in any day column. The standard create appointment dialog opens with the bay and start time pre-filled.
To preview an appointment’s details, click the block. The preview dialog opens with the customer, vehicle, time, technician, and linked work order. This works for Service Advisors too. From this dialog you can also Split Appointment - see Using the Scheduler for the full split workflow. Split parts in the Week by Bay view show a link icon and a “Part 1/2” label so multi-day jobs are obvious. Cross-day splits (the “Continue on the next working day” option) are particularly useful here because both parts are visible in the same week column-set.
To switch back to Day view, click Day in the toolbar. The Day view loads showing the Monday of the week you were just looking at.
On mobile, the grid scrolls horizontally. A small fade on the right-hand edge and a hint message above the grid indicate there is more to swipe to. The time column scrolls with the days so you can keep your bearings.

Expected Outcome

You can see a single bay’s week from Monday to Sunday on one screen, including working hours, breaks, closures, and existing appointments. Owners and Managers can drag, resize, and create appointments inside that bay’s week. Service Advisors can browse and preview. Switching to a different bay is one click. Switching back to the Day view always lands you on Monday of the same week.

Troubleshooting

Problem	Cause	Fix
The Week by Bay button does not appear in the toolbar	The view is being rolled out gradually and is not yet enabled for your organisation.	Wait for the rollout, or contact Torqueflow support if you specifically need it turned on.
The grid loads but says a different bay than the one in your URL	The bay in your bookmarked URL has been deleted or moved to a different location. A small banner explains the swap and the Scheduler picks the next available bay.	Pick the bay you actually want from the Bay dropdown and re-bookmark.
Drag-and-drop is not available	You are a Service Advisor (read-only) or the appointment is already completed.	Ask a Manager or Owner to reschedule, or move the appointment from the Day view if completed-bookings policy allows.
You need to move an appointment to a different bay	The Week by Bay view shows one bay at a time and does not support cross-bay drag.	Switch back to Day view (which shows every bay as a column) and drag across, or use the kebab menu on the appointment block.
The seven-day grid feels cramped on a small laptop	The grid uses a minimum of 120 pixels per day column.	The grid scrolls horizontally; use the scrollbar at the bottom, or rotate a tablet to landscape.
No appointments visible for the selected bay all week	The bay genuinely has nothing booked that week, or a filter is hiding them. Filters from the Day view do not apply in Week by Bay - only the bay selector.	Use the empty space to schedule something, or pick a different bay from the dropdown to confirm.

Notes

The Week by Bay view is being rolled out to organisations in phases. If you don’t see the Week by Bay button next to the date navigation yet, your organisation is on the standard Day view only for now.
The Day view remains the right tool for comparing bays side by side, balancing workload across the workshop, or moving appointments between bays.
The Week by Bay view always shows Monday to Sunday of the chosen week. There is no option to start the week on a different day at present.
Filters that work in Day view (technician, status) do not apply in Week by Bay. Use the bay selector to narrow the view instead.
Dragging onto a closed day or a workshop closure is blocked, and a toast explains why.
Switching from Week by Bay back to Day view always lands on Monday of the week you were viewing, not the last day you clicked on inside that week.