Organisation and Branding Settings

Summary

Branding settings control your platform’s visual identity: logo, primary colour, custom domain, and workspace URL. They appear across the customer portal, the staff workspace, and outbound communications. The page is owner-only.

For business identity (organisation name, address, phone, email, business category, timezone), see the separate Organisation settings page.

Prerequisites

• You are signed in as a user with the settings.organization.manage capability (for organisation) or settings.branding.manage capability (for branding). Typically the Owner role.
• Your organisation has been created in Torqueflow.

Steps

A. Organisation Settings

1. Click Settings in the main navigation.
2. Click Organisation.
3. The page shows three independent card sections, each with its own Save button.

Business Details

Field	Description
Organisation Name	Your business name (required, max 100 characters).
Business Phone	Your main phone number. UK or international format (e.g. 01234 567890).
Business Email	Your general contact email (e.g. info@yourgarage.com).
Business Category	Select from: General Repair & Servicing, MOT Testing Centre, Bodyshop & Paint, Tyre Fitting, Marque Specialist, Fleet & Commercial, Mobile Mechanic, Performance & Tuning, Electric & Hybrid, or Other.

1. Click Save Details.

Address

Field	Description
Address Line 1	Street address.
Address Line 2	Optional second line (apartment, suite, etc.).
City	Your city or town.
County	Your county.
Postcode	Your postcode (e.g. SW1A 1AA).
Country	Fixed to United Kingdom (more countries coming soon).

1. Click Save Address.

Timezone

1. Click the timezone dropdown to search or browse timezones.
2. Popular timezones appear first: Europe/London, America/New_York, Europe/Paris, Asia/Dubai, America/Los_Angeles, Australia/Sydney.
3. All other timezones are grouped by region.
4. Each option shows the current UTC offset.
5. Click Save Timezone. The button is disabled until you change the value.

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B. Branding Settings

1. Click Settings in the main navigation.
2. Click Branding.
3. The page shows four sections.

Organisation Logo

1. Upload your logo. Supported formats: PNG, JPG, SVG. Maximum file size: 2 MB.
2. Your logo appears on the login page and throughout the application.

Primary Colour

1. Select a primary colour using the colour picker.
2. This colour is used for buttons, links, and accent elements across your workspace.

Workspace URL

Configure a custom URL for your organisation.

1. Choose a subdomain for instant activation (e.g. yourgarage.torqueflow.com).
2. Or use your own domain for a fully branded experience. You will need to set up a CNAME DNS record pointing to the provided target.

Preview Note

A message confirms that branding changes are visible across your entire workspace, including the login page for your organisation’s domain.

Expected Outcome

• Organisation details are saved and used on invoices and correspondence.
• The timezone setting affects all date and time displays across the platform.
• Logo and colour changes appear immediately across the application.
• Custom domain or subdomain changes take effect after DNS propagation.

Troubleshooting

Problem: You cannot access the Organisation or Branding settings page. Cause: Your user role does not have the required capability. Fix: Ask your administrator to assign a role with settings.organization.manage or settings.branding.manage. See the Roles and Permissions guide.

Problem: Logo upload fails. Cause: The file exceeds 2 MB or is not a supported format. Fix: Resize or convert the image to PNG, JPG, or SVG under 2 MB.

Problem: The Save Timezone button is greyed out. Cause: The selected timezone is the same as the current setting. Fix: Select a different timezone. The button enables when the value changes.

Problem: Custom domain is not working. Cause: DNS records have not propagated yet or the CNAME record is incorrect. Fix: Verify your CNAME record points to the target shown in the Workspace URL section. DNS changes can take up to 48 hours to propagate.

Notes

• The address set in Organisation settings is your business address for general correspondence. The address on invoices is configured separately under Settings > Finance > Invoice Template.
• The Country field is currently fixed to United Kingdom.
• Branding changes (logo, colour) affect all users in your organisation immediately.

Permissions

Action	Required Capability
Manage organisation details, address, timezone	settings.organization.manage
Manage branding (logo, colour, domain)	settings.branding.manage