AI Diagnostic Assistant

Summary

The AI Diagnostic Assistant answers questions about the car you are working on. It already knows the vehicle’s MOT status and the service history you hold for it, so a question like “what have we done on this car before?” gets a grounded answer instead of a generic guess. You can also attach a photo, such as a fault-code screenshot or a picture of the part, and the assistant reads it alongside your question.

The assistant works from your own records and is there to help you decide. It does not make the call. You do.

Prerequisites

1. You have the AI assistant permission. Your owner or manager controls this under Roles and permissions.
2. You are on a work order that has a vehicle attached.

Steps

Open the assistant

1. On a work order, open the job and find the AI Diagnostic Assistant panel.
2. As a technician, you can also open a job from My Jobs and select the AI Assistant tab.

If you do not have the AI assistant permission, the panel will not appear. Ask your owner or manager to grant it.

Ask a question

1. Type your question and send it.
2. The assistant replies, drawing on what your garage knows about the car.

Useful questions it can answer from your records:

• “What have we done on this car before?”
• “Is its MOT current?”
• “Any outstanding work on this vehicle?”

Answers are framed from your records, for example “our records show we replaced the front discs in March”. Treat them as a prompt for your own judgement, not a final verdict.

Attach a photo

1. Add a photo to your question. The assistant reads images such as a fault-code screenshot from your scan tool, a live-data screen, a voltage table, or a photo of the part or damage.
2. Send your question with the image attached. The assistant reasons over the picture and your text together.

Images only for now: JPG, PNG, WEBP, and HEIC. On a tablet at the car, you can snap the photo and attach it on the spot.

What the assistant knows

For the vehicle on the work order, the assistant draws on:

1. MOT status — whether the MOT is current, when it expires, and when it last passed.
2. Your service history with the car — what you last did, when, and at what mileage.
3. The exact vehicle identity — when the car has been precisely identified, rather than only its make, model, year, and fuel.

If a vehicle has no history with you, or has not been precisely identified, the assistant still works. It falls back to general answers rather than failing.

Expected Outcome

• The assistant answers about the specific car in front of you, using your own records.
• Replies are records-framed, so it is always clear the answer comes from your history, not a guess.
• Photos you attach are read and reasoned over alongside your question.

Notes

1. You decide. The assistant grounds its answers in your records and is a second pair of eyes. The technician makes the final call.
2. No setup needed. The grounding is automatic. There is nothing to switch on per vehicle.
3. Languages. The assistant is available in English and Polish, following your garage’s language setting.
4. Manufacturer data is coming. Today the assistant works from your own records and the car’s MOT. Manufacturer service and repair data is being added, which will let it answer questions like service intervals and fluid specifications.

Troubleshooting

Problem: You cannot see the assistant on a work order or in My Jobs. Cause: Your role does not have the AI assistant permission. Fix: Ask your owner or manager to grant it under Roles and permissions.

Problem: The assistant gives a general answer instead of using the car’s history. Cause: The vehicle has no service history with you yet, or it has not been precisely identified. Fix: This is expected. The assistant degrades to general answers when it has no records to draw on. Its answers improve as you build history on the car.

Problem: You ask about service intervals or fluid quantities and the assistant hedges. Cause: Those answers need manufacturer data, which is being added but is not live yet. Fix: Use your own records and reference data for now. The assistant will answer these once manufacturer data is switched on.