Organisation details and branding

Summary

Two settings pages hold who your garage is and how it looks. Settings > Organisation has three cards, each with its own Save button: Business Details (name, phone, email, category and where finance replies go), Address and Timezone. Settings > Branding holds your logo, your primary colour and your workspace address. Both pages are covered here.

The organisation timezone matters more than it looks. The booking system uses it for slot times. The AI receptionist uses it when it says things like “tomorrow at 9”. Customer messages on WhatsApp, SMS and email use it to format dates.

Prerequisites

• To edit business details, address or timezone, you need the settings.organization.manage capability. Owner and Admin roles have it by default.
• To edit branding, you need the settings.branding.manage capability. Owners have it by default.

Steps

Open the Organisation page

1. Go to Settings > Organisation. The page title is “Organisation”.
2. The page has three cards: Business Details, Address and Timezone. Each one saves on its own, so you don’t need to fill in all three at once.

Edit business details

1. On the Business Details card, fill in:
   • Organisation name (required, max 100 characters). This is the name shown across the platform and in customer-facing messages.
   • Business phone (optional). UK or international format, for example 01234 567890.
   • Business email (optional). Your general contact address, for example info@yourgarage.com.
   • Business category (optional). Pick from the list: General Repair & Servicing, MOT Testing Centre, Bodyshop & Paint, Tyre Fitting, Marque Specialist, Fleet & Commercial, Mobile Mechanic, Performance & Tuning, Electric & Hybrid or Other.
2. Under the Email routing sub-heading on the same card, set the Account-Customer Reply Address if you want one (optional). When a customer replies to an invoice, statement, receipt or payment reminder, the reply goes here. Use it when those replies should reach your bookkeeper or owner instead of the front-desk inbox.
   • Leave it blank to use your Business Email. The field then shows “Currently using {business email}” so you can see where replies go right now.
3. Click Save business details.
4. A message confirms “Business details updated”.

Edit your address

1. On the Address card, fill in:
   • Address line 1 and Address line 2 (optional).
   • City and County (optional).
   • Postcode (optional). It’s checked as a UK postcode when the country is United Kingdom.
   • Find address next to the postcode looks the address up and lets you pick the premises from a list. Each lookup that finds addresses uses 1 credit. See Managing customer addresses for how the lookup works.
   • Country is read-only and shows “United Kingdom”. Other countries aren’t available yet.
2. Click Save address.

This is your organisation’s head office address. Each workshop site has its own address on the Locations page. See Managing locations.

Set your timezone

1. On the Timezone card, click the timezone picker.
2. Type to search, for example “London” or “New York”. Each option shows its current UTC offset.
3. Pick the timezone for your business. Most UK garages leave it at Europe/London, which follows British Summer Time automatically.
4. Click Save timezone. The button stays greyed out until you change the value.

The new timezone applies straight away to anything new. Bookings or notifications already scheduled keep the timezone they were created with.

Set up your branding

1. Go to Settings > Branding.
2. Make your changes in the sections below. Branding changes show across your whole workspace straight away, including your garage’s sign-in page.

Logo

1. Upload your logo. PNG, JPG and SVG files up to 2 MB are accepted.
2. Your logo appears on the sign-in page and throughout the workspace.

Primary colour

1. Pick a primary colour with the colour picker.
2. Buttons, links and accents across your workspace use this colour.

Workspace address

Your workspace and customer portal live at your garage’s own address on torqueflow.app, for example yourgarage.torqueflow.app. Customers rarely type it. They arrive from the sign-in links in your emails and texts.

Putting the portal on your own domain (for example portal.yourgarage.co.uk) isn’t available to garages yet.

Expected Outcome

• Each card on the Organisation page confirms when its details are saved.
• Dates and times the AI quotes to callers, booking slot times and dates in WhatsApp, SMS and email messages all use the timezone you set.
• Your business details and address appear on customer-facing documents such as invoices, quotes and statements where they apply.
• Your logo and colour show across the workspace and on your sign-in page for every user in your organisation.

Troubleshooting

Problem: I can’t see the Organisation or Branding page in Settings. Cause: Your role doesn’t have settings.organization.manage (Organisation) or settings.branding.manage (Branding). Fix: Ask the owner to update your role. See Roles and Permissions.

Problem: A customer received a notification with a date that is an hour out. Cause: Your organisation timezone may be wrong, or the message was scheduled before the timezone changed. Fix: Check Settings > Organisation > Timezone. New notifications use the corrected zone.

Problem: “Enter a valid UK postcode” appears, even though my postcode is correct. Cause: The check only accepts standard UK postcode formats and catches typos such as a missing space. Fix: Enter the postcode in standard UK format, for example SW1A 1AA.

Problem: The Save timezone button is greyed out. Cause: The selected timezone is the same as the current one. Fix: Pick a different timezone. The button switches on when the value changes.

Problem: The logo upload fails. Cause: The file is over 2 MB or isn’t PNG, JPG or SVG. Fix: Resize or convert the image, then upload it again.

Permissions

Action	Required capability
View the Organisation page	settings.organization.manage
Save business details, address or timezone	settings.organization.manage
Change the logo or primary colour	settings.branding.manage

Notes

• The address on your invoices is set separately under Settings > Finance > Invoice Template. See Finance Settings.
• Per-location addresses, opening hours and arrival info are on the Locations page. See Managing locations.
• The Account-Customer Reply Address applies to every finance email (invoices, statements, receipts and payment reminders) for every customer. It can’t be set per customer.
• The timezone picker uses your browser’s built-in timezone list, so it keeps up with daylight-saving changes without a Torqueflow update.