Doing a vehicle health check

Summary

A vehicle health check is a walk round the car against your garage’s template. You give each item a verdict: Red (needs attention now), Amber (will need attention later), Green (visually OK), Not checked or Not applicable. On items such as tyres and brake pads you also type the reading, and your garage’s thresholds suggest the verdict. You still tap to record it. You start the check from the job card’s Checks tab or the Health check card on the work order page. It opens on its own page, built for a tablet in the bay. Every tap saves on its own, so there is no Save button, and taps made while the wifi is down are kept on the tablet and sent when it comes back. You can add photos to any item. At the foot of the check you add a comment, the mileage and any photos of the whole vehicle. When you have finished, you sign the check off. It then becomes a fixed record that nobody can change, and the mileage goes on to the vehicle. If you found anything Red or Amber, your service advisors are alerted. Nothing on a health check reaches the customer by itself: a service advisor prices the work and decides when to send the customer a report.

Prerequisites

You can open the job. Technicians open it from My Jobs. Advisors, managers and owners open it from Work Orders.
The job does not have to be assigned to you. Anyone who can open the job can start or carry on its health check.
Your garage has at least one health check template with something in it. Every garage gets a ready-made Standard health check template, so this is normally already true. See Health check templates.

Steps

Starting a health check

Open the job.
- On the job card (from My Jobs), open the Checks tab and tap Start health check. If the job already has a check, the button reads Start another check.
- On the work order page, click Start health check in the header of the Health check card.
The Start a health check dialog opens. It reads “Choose a template. Nothing is sent to the customer.”
Your garage’s default template is already selected. Pick a different one from the Template list if you need to.
Tap Start. The health check page opens.

If the job already has a check in progress, the dialog lists it under Already started on this job, for example “Standard health check, started by Dave at 09:14”. Tap Continue to go back into it. You can still start another check on the same job from Or start another.

If Torqueflow does not answer within about 20 seconds, the dialog says “No answer yet. Try again - it will not start a second health check.” Tap Try again, or close the dialog. See Troubleshooting.

Finding your way round the page

The header shows an exit icon (a figure running out of a door) on the left, the registration plate, the save status and your progress, for example “12 of 36”. Tap the exit icon to go back. Its name is Back to the job.
The items are grouped into sections, such as Brakes or Tyres. Every section starts closed. Tap a section header to open or close it. Each header shows how many of its items are done and a count of any Red or Amber verdicts.
To shut every open section at once, tap Close all (the icon with two arrows pointing together) beside the plate.
As you scroll down the check, the header scrolls away to give you more room. Scroll up a little and it comes back. It stays in place while anything is still waiting to save.
The footer at the bottom shows your progress, Next item without a verdict and Sign off. On a phone, Next item without a verdict is a down arrow.

Small templates show as one list with no section headers. That applies to a template with only one section, or fewer than 10 items to check.

Recording verdicts

Each item has a row of verdict buttons, worst first: R, A, G and NC. The letters are your garage’s codes, so yours may differ.
Tap G for an item that is fine. That is one tap, with no confirm. The row turns green and the page moves on to the next item further down without a verdict.
Tap R or A for an item that needs work. The verdict is recorded and a notes box opens under the item. Type what you found. The note saves itself about a second after you stop typing.
Tap Close on the notes box when you are done. The box stays open while it holds text that has not saved, so a stray tap on the next row does not lose your note.
For Not applicable, and for Not checked on a phone or narrow screen, tap the … button at the end of the row and choose it from the menu.
To change a verdict, tap a different button. The new verdict replaces the old one.
Tap Next item without a verdict in the footer to jump to anything you have skipped. When every item has a verdict, the footer reads “Every item has a verdict”.

Entering readings

Items such as tyres and brake pads have reading boxes on the row, for example Inner, Centre and Outer for tread depth. The unit shows beside each box.

Tap the first box and type the value. The number keypad opens.
Move to the next box. On Android and most tablets, tap Next on the keyboard. On an iPhone, use the arrows above the keyboard. The keypad stays open as you go.
The value saves when you leave the box. You do not need to press anything else.

Type the value the way you normally would. “1,6” and “1.6” both work. Values are rounded to three decimal places. If Torqueflow cannot read what you typed, the box keeps your text and a message on the row says why, for example “Enter a number”. Nothing is saved until you fix it.

To take a reading off, empty the box and leave it.

A box with a dashed border is a reading Torqueflow expects you to take. That happens once you have given the item a Red or Amber verdict, or a Green verdict on an item your garage set to Always measured. The row then shows “Reading still to take”. It is a reminder only. It never stops you carrying on.

If two people enter a value in the same box, the later one is the one shown.

Accepting or changing a suggested verdict

When a reading passes one of your garage’s thresholds, Torqueflow suggests a verdict. The suggested button gets a dashed ring and the word “suggested” appears beside the buttons. A line under the row says what drove it, for example “Amber suggested: Tread depth, Outer 2 mm”. Where readings differ, the line names the one furthest past its threshold.

A suggestion is not a verdict. Nothing is recorded until you tap.

To accept the suggestion, tap the suggested button. It records in one tap, exactly like any other verdict.
To record something else, tap the verdict you want. It records straight away. The row then shows Say why (optional).
Tap Say why (optional) if you want to explain. The notes box opens with the question “Why not Red?” (or whichever verdict was suggested). Type your reason. It saves itself. You can leave it blank.

You can also enter readings after you have given a verdict, for example a Green on a walk round, then the gauges later. If the readings now point to a worse verdict, the row says so, for example “Recorded Green; readings suggest Red”. Nothing is changed for you. Tap the suggested button to change the verdict, or tap Keep Green and say why to keep yours and give a reason.

The reason box comes back whenever you reopen the item, even after a refresh.

Adding and editing notes

Tap the item’s name to open its notes box without recording a verdict.
Or tap … and choose Add a note or photo on an item that already has a verdict.
Type your note. A note can be up to 2,000 characters, and a counter appears as you get close.
Each person has their own note on an item. You can edit your own. A colleague’s note shows with their name and the time, and you cannot change it.

Items marked as note-only, such as Other items noted on the starter template, have a notes box and no verdict buttons. Tap Note or photo on the row to open it. They do not count towards your progress.

Picking a saved finding

If your garage has set up saved findings for an item, the notes box shows a Findings list above your note. Each finding shows its verdict colour and its wording.

Tap a finding. Its text goes into your note. If your note already has text, the finding is added on a new line at the end and the box says “Added to the end of your note.”
Tap another finding to add that too. Tapping the same finding twice does not add it twice.
Picked findings show under Findings in your note. Tap the cross on one to unpick it. Its text stays in your note for you to edit.

If the item has no verdict yet, picking a finding suggests that finding’s verdict, for example “Red suggested by the finding”. It works like any other suggestion. Tap a button to record a verdict. Choosing a different verdict from a finding’s suggestion never asks you why.

Torqueflow remembers which findings you picked, not only the text.

Adding photos

Any item can take photos, whatever its verdict, including Green and note-only items. When your service advisor sends the customer a report, the photos on Red and Amber items go on it.

Open the item’s notes box. Tap the item’s name, or tap … and choose Add a note or photo.
Under the note, tap Take photo. The camera opens. To use a photo already on the device, tap Upload from device.
Take the photo and tap Use photo. Tap Retake to take it again.
The photo shows straight away as a small tile captioned Saving. Once it has saved, the caption shows your initials and the time.
Tap Take photo again for the next one. Each photo gets its own tile.

For a photo of the vehicle as a whole, use Take photo at the foot of the check, under the comment box. Photos at the foot are for the garage’s own record. They never go on the customer’s report.

The row shows how many notes and photos an item has, for example “2 notes, 1 photo”.

When a photo saves, Torqueflow resizes it and strips out the location and other camera details stored inside the file. Photos can only be seen by signed-in staff at your garage.

Looking at a photo

Tap a tile. The photo opens full size, with the name of the person who took it and the time.
Use the arrows to move through every photo on that item.
Close the photo to go back to the check.

When a photo is expected

Your garage can set an item to Photo expected on Red or Amber. When you give that item a Red or Amber, the strip shows a dashed tile with a camera, captioned Expected. Tap it to take the photo. One photo from anyone on the item is enough.

It is a reminder only. It never stops you recording a verdict or signing off.

If a photo does not save

A tile captioned Not saved has not reached Torqueflow. Tap the tile to send it again. While any photo is not saved, the line “Only on this screen until it saves” shows under the photos.

An unsaved photo is held only in that browser tab. If the tab is closed or the page reloads before it saves, the photo is lost. Torqueflow asks first if you try to leave the page, but a tablet that closes the tab in the background cannot be warned. Wait for the caption to change before you put the tablet down.

If a photo fails more than once, a line names it, for example “The photo taken at 10:42 has failed to save more than once. Tap it to try again, or discard it.” Tap the tile to try again. Or tap Discard this photo. Torqueflow asks first, because a discarded photo cannot be brought back.

Removing a photo

Tap the photo to open it.
Tap Remove photo, under the name of the person who took it.
The photo goes and a message reads “Photo removed”, or “Dave’s photo removed” for a colleague’s photo. Tap Undo within 15 seconds to put it back.

Anyone who can work on the check can remove any photo on it, not only their own. Torqueflow records who removed it. Once the Undo has gone, the check has no way to bring the photo back.

Using the measurement pass

The measurement pass lists every item with readings in one place, so you can enter all your gauge readings in one go without the keyboard closing between items.

Tap the gauge icon in the header. Its name is Measurement pass. The icon only shows on a check that has readings.
The page now lists every item with readings, in template order, each with its section name above it.
Type the first value, then tap Next on the keyboard (or use the arrows above the keyboard on an iPhone). Focus runs through every box on the list, across items and sections, without the keyboard closing.
Suggestions, Say why (optional) and the notes box work exactly as they do on the normal check. The page does not jump on to another item after a verdict here. Next item without a verdict in the footer goes to the next item on this list without one.
Tap the checklist icon (Back to the check) to go back. The check opens where you left it, with every value, note and suggestion kept.

The comment and mileage at the foot of the check, and Close all, are hidden while the measurement pass is open. If you refresh the page during the pass, the check opens on the normal view.

The foot of the check: comment, phrases, photos and mileage

After the last section there is a block for the comment, photos of the whole vehicle and the mileage. It is the same on every check, sectioned or small. See Adding photos for the photos.

The comment

Type into the box under the heading. The heading reads Additional comments unless your garage has set its own.
To add a ready-made phrase, tap it under the box. If the comment already has text, the phrase goes on a new line at the end and the box says “Added to the end of your comment.” Your garage’s first 8 phrases show. Tap More phrases to see the rest.
The comment saves itself as you type. A comment can be up to 4,000 characters.
Show this comment on the customer’s report is off by default. The words beside it say “Shown on the report” or “Not on the report”. When it is on, the comment appears on the report your service advisor sends, under “Comment from the technician”.

If a colleague saves a different comment while you are typing, your text is not overwritten. When you leave the box, it shows “Dave saved a different comment.” with your text and Put mine back. Tap it to save your text again.

The mileage

If the vehicle has a last known reading, it shows in grey inside the Mileage box, with a line such as “Last known reading: 64,200 mi, 14 Mar 2026.” The grey number is only a suggestion. It is not saved unless you use it.
If the odometer shows the same, tap Use 64,200 mi (your figure). It saves in one tap.
Otherwise, type the reading. “64,200”, “64.200” and “64 200” all mean the same. The reading saves when you leave the box, and the box shows “Saved as 64,200 mi” so you can check it was read correctly.
To take the mileage off, empty the box and leave it.

The mileage is whole miles (or kilometres, if the vehicle is set to kilometres). A reading lower than the last known one shows a warning and is saved anyway.

The mileage goes on to the vehicle’s record when the check is signed off. If the vehicle already has a newer reading by then, for example from check-in, the newer reading stays.

Clocking on from the check

If you can clock on to jobs, the job’s clock sits in the header. On a phone it is a clock icon. On a wider screen it shows Clock In or your running time, as on the job card. It works exactly like the clock on the job card, including the Clock Out and Switch Job dialogs. See Tracking time on a job.

There is no start or stop button for the check itself. Torqueflow keeps its own timing of the check as you work, without you pressing anything. It is not shown on screen.

Clearing a verdict

Tap … on the item and choose Clear.
If the verdict is yours, it clears straight away. The row shows “Cleared.” with an Undo button. Tap Undo to put it back. Undo is available until you move on to another item.
If a colleague recorded a Red or Amber, Torqueflow asks first, for example “Clear Dave’s Red and note?”. Tap Clear to confirm or Cancel to keep it.

Clearing takes off the verdict and the notes shown on that item. It does not touch the readings or the photos.

Signing off the check

Signing off turns the check into a fixed record. Do it when the walk round is finished.

Tap Sign off in the footer. It is there however far you have got, and during the measurement pass too.
The Sign off this check? dialog opens. It reads “Signing off makes this the record. Nobody can change it afterwards.” Below that it counts your findings, for example “2 findings: 1 red, 1 amber”. An item counts once, under its worst verdict.
The dialog then lists anything left to do, in the groups below. Each item has a button that takes you straight to it. The dialog closes so you can deal with it. Tap Sign off again when you are ready. The list is rebuilt every time the dialog opens.
To read back every Red and Amber before you confirm, tap Show the findings.
Tap Sign off. If anything is still listed, the button reads Sign off anyway. Nothing on the list stops you signing off.

Group	What it means	Button
Not saved on this device	A tap, value or photo on this device that could not be saved.	Show me
Two different verdicts	Two people recorded different verdicts on the same item. Both stay on the record if you sign off.	Show me
Photo expected	A Red or Amber item set to expect a photo has none yet.	Take the photo
Reading asked for	A reading the item asks for is still empty.	Enter the reading
Verdict differs from the readings	The readings suggest a different verdict from the one recorded.	Show me
No verdict	Nobody has given the item a verdict. These are recorded as Not checked at sign-off, counted separately from items a technician marked Not checked.	Go to it
Mileage	”No mileage recorded”, or the mileage is lower than the vehicle’s last recorded reading.	Enter mileage

Each group names up to 5 items, then “and 3 more” (or however many are left).

If something is still saving

When you confirm, Torqueflow first sends anything still waiting on this device. The dialog says, for example, “Saving 2 changes first…” and signs off once they have saved.

With no connection, the dialog says “No connection. Keep this open: it signs off as soon as the connection is back.” Keep it open. Tap Cancel to stop, and nothing is signed off.
If you have been signed out, it says “You are signed out. Sign in again to save your changes and sign off.”
If a change still will not save, the dialog shows Some changes may not be saved. It lists each one and what happens if it never arrives, for example “Front brake pads (Red): may not be saved. If it is not, it is recorded as Not checked and no advisory is raised.” Tap Back to keep waiting, or Sign off without these.

Pressing Sign off twice, or two people signing off the same check at once, still makes one record.

What sign-off does

A message reads “Health check complete: 1 red, 1 amber.” or “Health check complete: no findings.”
The page stays open and turns read-only. See the next section.
Items with no verdict are recorded as Not checked.
The mileage goes on to the vehicle’s record, unless the vehicle already has a newer reading.
Every Red and Amber is kept against the vehicle as an open advisory. It shows when someone prices a later check on the same vehicle. It does not show on the vehicle’s page.
If the check has any Red or Amber item, everyone who can price work (owners, managers and service advisors by default) gets a pop-up, for example “Health check complete: 1 red, 1 amber”, with the job and the vehicle. You are not alerted for your own sign-off. A check with no Red or Amber alerts nobody.
Nothing is sent to the customer. Your service advisor prices the work and sends the report. See Pricing a health check.

Reading a signed-off check

The top of the page shows the record, for example “Version 1. Signed off 14 Oct 2026, 10:42 by Dave.” and “Recorded by Dave and Sam”.
Under that are the counts for each verdict. Beside Not checked, “3 left at sign-off” shows how many items had no verdict when the check was signed off.
Then come the findings: every Red and Amber item with its note. Tap one to open that item.
The header shows Signed off, v1. If you can price work, it also shows Price the work, which opens the pricing view.
Each row shows its verdict with who recorded it and when, for example “by Dave, 10:15”. An item that had no verdict reads “Not checked at sign-off”.
Tap an item’s name to see its notes, readings and photos.

Nothing on a signed-off check can be changed. There are no verdict buttons, no Clear, no Take photo, no measurement pass and no Sign off.

If the record also says “Signed off without some changes that had not saved.”, the person who signed off knew some of their changes had not reached Torqueflow.

If a colleague signs off while you are working

Your page does not change by itself. The next time you tap something, or when you reload, it turns read-only and a message says, for example, “Dave signed this check off at 10:42.” Anything of yours that had not reached Torqueflow before then is not part of the record. The message names it, for example “Not saved: Front brake pads”, and the save pill says “The check was signed off before this reached it, so it was not saved.”

Coming back to a check

Open the job.
- On the job card, open the Checks tab and tap Continue next to the check. The tab lists this job’s checks, with in-progress checks first, and the vehicle’s earlier checks below under Earlier checks on the plate.
- On the work order page, click the check in the Health check card. Each check shows its state: In progress, Signed off - awaiting pricing or Signed off.
- Front of house can also find every check in progress on the Health checks list, under In progress.
The page opens with every section closed and the line “Picking up where you left off”. Tap Next item without a verdict in the footer to jump to the first item still to do.

If you refresh the page in the same browser tab, it reopens the sections you had open at the place you were.

Leaving the page never closes or ends the check. Only signing off does. Another technician can pick it up on a different tablet, and each verdict shows who recorded it (“by Dave”).

To open a check that has been signed off, tap Open next to it on the Checks tab, or click it on the work order’s Health check card. The Start health check dialog also lists both kinds, under Already started on this job and Signed off on this job.

Reading the save status

The pill in the header tells you whether your taps have reached Torqueflow:

Status	What it means
Saved	Everything is saved.
Saving, 2	Two taps are on their way.
Waiting to save, 2	Two taps have not been answered for 20 seconds or more. They are kept on the tablet and Torqueflow keeps trying.
Offline, 3 waiting	The tablet has no connection. Three taps are kept on the tablet and send when the connection returns.
Signed out, 2 waiting	You were signed out. Sign in again and the taps send.
Not saved: 1	A tap could not be saved. Tap the pill to see which item and why.

The pill can combine two of these, for example “Waiting to save, 2. Not saved: 1”.

Tap the pill at any time to see what is still waiting, and tap Try again now to send it straight away. While the pill reads Waiting to save, the panel says “Still trying. What you recorded is kept on this device and will save when the connection returns.”

When a tap records nothing

If a row moves under your finger just as you tap, for example because a value you typed made a line appear, Torqueflow records nothing rather than guess. It says “Nothing recorded - the row moved. Tap again.” and the row flashes briefly. Tap the button again.

The same happens if your finger slides off the button onto a different one before you lift it. How long you hold a press never changes what it records.

Expected Outcome

The check page shows every item with the verdict you gave it, and the header count matches the number of items with a verdict.
Readings show in their boxes, and any item where the readings point to a worse verdict than the one recorded says so.
Every photo tile shows initials and a time, not Saving or Not saved.
The save pill reads Saved.
Before sign-off, the check shows as in progress on the job card’s Checks tab and on the work order’s Health check card. After sign-off, both show it as signed off.
After sign-off, the page is read-only and opens on the signed-off record.
Nothing has been sent to the customer.

Troubleshooting

Problem: I cannot find the job in My Jobs to start a check. Cause: The job card only opens for a job that has an appointment. A work order with no appointment has no job card. Fix: Start the check from the work order page instead. If you are a technician without access to Work Orders, ask your service advisor to book the job in or to start the check for you.

Problem: The Checks tab says “Your garage has not set up a health check yet.” Cause: No health check template in your garage has anything in it. Fix: Ask an owner or manager to add items in Settings > Health checks. See Health check templates.

Problem: The Checks tab lists the checks but has no Start button. Cause: The job is closed. A closed job starts no new check, though its checks still open. Fix: Start the check on the job the car is in for now.

Problem: The dialog says “No health check template is in use.” Cause: Every template in your garage has been retired. Fix: Ask an owner or manager to restore a template or add the starter template in Settings > Health checks. If you are an owner or manager, the dialog offers Use the starter template straight away.

Problem: The dialog says “No health check template has anything to check in it yet.” Cause: Your garage’s templates exist but have no items. Fix: An owner or manager adds items in Settings > Health checks. See Health check templates.

Problem: The Start dialog says “No answer yet. Try again - it will not start a second health check.” Cause: Torqueflow did not answer within about 20 seconds, usually because of a weak connection. The check may or may not have started. Fix: Tap Try again. It repeats the same request, so it never starts a second check. If the check did start, it opens. You can also close the dialog. The notice comes back next time you pick that template, on either the job card or the work order, until Torqueflow answers or the check appears under Already started on this job.

Problem: An item shows two verdicts and the message “Two verdicts were recorded. Tap a verdict button to settle it.” Cause: Two people recorded a verdict on the same item at the same time, for example on two tablets while one was offline. Fix: Look at both, then tap the verdict you agree with. Your tap replaces both. The item does not count as done until you settle it.

Problem: A reading message says “Enter the number without thousands separators” or “Enter a value between … and …”. Cause: The value has a thousands separator, or it is outside the range a reading can hold. Fix: Type the value again as a plain number, such as 1.6. Nothing was saved from the refused value.

Problem: An item says “This reading could not be shown. Ask a manager to check the template.” Cause: That reading was set up in a way the check cannot show. Fix: You can still record a verdict on the item. Ask your owner or manager to check the reading in Settings > Health checks.

Problem: The notes box says “Your reason was not saved: with the latest readings, this verdict is not an override.” Cause: A colleague’s reading landed before your verdict, so the verdict you chose now agrees with the readings and there is nothing to explain. Fix: Nothing to do. Your verdict is recorded. Put anything you still want to say in your note.

Problem: The save pill reads Waiting to save for a long time. Cause: The tablet has a connection but Torqueflow has not answered, often because the workshop wifi is weak. Nothing is lost. Fix: Keep working. Tap the pill and Try again now, or move closer to the router. The taps send as soon as an answer gets through.

Problem: The save pill shows Not saved. Cause: The item or check no longer exists, the check has been signed off or your access to health checks has been removed. Torqueflow does not keep retrying a tap that can never save. Fix: Tap the pill to see the item and the reason. Record the verdict again if the item still exists, then tap Dismiss.

Problem: The pill says “This device cannot keep unsaved taps.” Cause: The tablet’s browser is blocking storage, often because it is in private browsing mode. Fix: Stay on the page until the pill reads Saved. Switch off private browsing on the bay tablet so taps survive a closed tab in future.

Problem: Someone else’s taps are still waiting on a shared tablet. Cause: A technician was signed out before their taps saved. Torqueflow holds them for that person and never saves them under someone else’s name. Fix: Ask that technician to sign back in on the tablet. Their taps send as soon as they do.

Problem: “Nothing recorded - the row moved. Tap again.” appears. Cause: The button moved under your finger as you pressed it, or your finger ended on a different button. Torqueflow records nothing rather than risk the wrong verdict. Fix: Tap the button again. This is expected, and nothing was saved from the refused tap.

Problem: A line at the top of the check reads “Checklist copied on … The garage has changed this template since; this check keeps the copy it started with.” Cause: Your owner or manager edited the template after this check was started. Fix: Nothing to do. The check carries on with the items it started with. New checks use the edited template.

Problem: The mileage box says “Whole miles only” (or “Whole kilometres only”). Cause: The reading has a decimal part, for example “64,2”. Fix: Type the whole number shown on the odometer. Nothing else on the check is held up.

Problem: A line under the photos says “That file could not be read as a photo.” or “That photo is too large to save.” Cause: The file is in a format Torqueflow cannot read, or it is still too large after Torqueflow has shrunk it. Nothing was saved. Fix: Tap Take it with the camera instead and take the photo with the camera.

Problem: The camera does not open and the dialog says “Camera not available. Please use file upload instead.” Cause: The browser has no permission to use the camera, or the device has none. Fix: Tap Upload from device and pick the photo from the device. To use the camera, allow camera access for Torqueflow in the browser’s settings.

Problem: A photo tile says Unavailable. Cause: The photo saved, but it could not be loaded just now. Fix: Tap the tile to try again. If it still fails, tap it once more to open it, where you can try again or remove it.

Problem: A line under the photos says “This health check has been signed off, so it can no longer take photos.” Cause: Someone signed the check off before the photo saved. The photo is not part of the record. Fix: Tap Discard this photo. Nothing can be added to a signed-off check, so if the photo matters, tell your service advisor.

Problem: The sign-off dialog says “Not signed off yet. Try again.” Cause: Torqueflow did not answer in time, usually because of a weak connection. Fix: Tap Sign off again. It repeats the same request, so it never makes a second record.

Problem: The sign-off dialog says “You can no longer sign off this check.” Cause: Your access to health checks has changed. Fix: Ask your owner or manager to check your role.

Problem: I signed off a check with a mistake in it. Cause: A signed-off check is a fixed record. Nobody can change it, including an owner. Fix: Tell your service advisor what was wrong before they send the customer a report. They can change the wording the customer reads on the report, but every Red and Amber item still goes on it, and the check itself stays as it was signed off.

Notes

What a health check does today. It records a verdict, notes, readings, picked findings, photos and a reason for any override against every item, names who recorded each one and saves as you go. At the foot it holds a comment, photos of the whole vehicle and the mileage. Signing off makes it a fixed record and puts the mileage on the vehicle.
What happens next. Your service advisor prices the Red and Amber items and sends the customer a report. See Pricing a health check and Sending a health check report to the customer. Technicians do not see prices.
What it does not do yet. A signed-off check cannot be corrected. Findings on the job card are a separate feature with their own quoting.
Red and Amber are kept on the vehicle. At sign-off, every Red and Amber is saved against the vehicle as an open advisory. It shows on the pricing view of later checks on that vehicle, not on the vehicle’s page.
Unsaved photos live only on the screen. A photo that has not saved yet is not kept on the tablet the way a tap is. Closing the tab or reloading before it saves loses it.
Photos are private to your garage until a report is sent. Only signed-in staff who can open jobs at your garage can see them, and a copied photo link does not open for anyone outside your garage. Once a report is sent, the customer’s report link shows the photos on its Red and Amber items, for as long as that link works.
Mileage reaches the vehicle at sign-off. Until the check is signed off, the mileage is kept on the check only. The foot says “Recorded on the vehicle when this check is signed off.”
Thresholds only suggest. A suggestion never records a verdict, and a reason is always optional.
Readings keep their history. Emptying a reading takes it off the check, but every value entered is kept in the check’s history.
The template is copied when you start. Changes an owner makes to the template later do not change a check already in progress.
Health checks are separate from checklist templates, which add tasks to a job’s Tasks tab.

Permissions

Action	Who can do it
Start a health check, record verdicts, readings, notes, photos, the comment and the mileage	Anyone who can open the job: technicians (through My Jobs) and advisors, managers and owners (through Work Orders). The job does not need to be assigned to you.
Remove a photo	Anyone who can open the job, for any photo on a check that is not signed off, not only their own. Torqueflow records who removed it.
Sign off a health check	Anyone who can open the job. It does not need to be assigned to you.
Change a signed-off check	Nobody.
View a signed-off check	Anyone who can open the job.
Clock on from the check header	Anyone who can clock on to jobs, as on the job card. A service advisor without My Jobs access does not see the clock.
Price the work and send the customer a report	Manage Work Orders (Owner, Manager and Service Advisor by default). See Pricing a health check.
Build and edit the templates	Owner and Manager. See Health check templates.
Set the comment heading and phrases	Owner and Manager, or a role with Manage health check comment settings. See Health check templates.