Sign in, accept an invitation and reset your password

Summary

This article covers how garage staff get into Torqueflow: signing in with an email and password, accepting an invitation from the Owner and resetting a forgotten password. Links in invitation and reset emails open a short page with one button first. You press it to carry on. That button stops email security scanners, such as the ones built into Outlook and Microsoft 365, from using up your link before you click it. The article also explains what each error page means and what to do next.

Prerequisites

Your workspace address, e.g. yourgarage.torqueflow.app. The Owner can tell you it.
For an invitation, the email the Owner sent to you.
For a password reset, access to the email address you sign in with.

Steps

Go to your workspace address in your browser. The sign-in page reads Welcome back.
Enter your Email and Password, then click Sign In.
If you signed in from the main Torqueflow address rather than your workspace address, a message reads “Taking you to [your garage]…” and you are moved across. If nothing happens after a few seconds, click Continue.
If your account uses two-factor authentication, enter the code from your authenticator app. See Two-factor authentication.

Accept an invitation

Open the invitation email and click the link.
A page opens headed You have been invited. It reads “Press the button to accept your invitation and set a password for your account.”
Click Continue to set your password. The button shows “Signing you in…” while it works. Click it once.
The Set Password page shows “Setting a password for [your email]”. Check it is your address.
Enter a Password of at least 8 characters, then enter it again in Confirm Password.
Click Set Password & Sign In. You are signed in.

Reset a forgotten password

On the sign-in page, click Forgot password?.
The page reads Reset your password. Enter your email and click Send Reset Link.
Open the email and click the link. If a page headed Reset your password opens with a button, click Continue to reset your password.
The Set new password page shows “Resetting the password for [your email]”. Check it is your address.
Enter a New Password of at least 6 characters, then enter it again in Confirm Password.
Click Update Password. The page shows Password updated! and takes you to sign in.
Sign in with your new password. The sign-in page reads “Your password has been updated. Please sign in with your new password.”

Expected Outcome

You are signed in to your garage’s workspace.
An invited staff member has a password and appears as Active in Settings > Staff Management.
After a reset, your old password no longer works and your new one does.

Troubleshooting

Problem: The link opens “This link has expired or was already used”. Cause: Links in these emails work once and run out after a while. If you have clicked the same link before, it is used up. Fix: Follow the next step on the page. For an invitation, it reads “Ask the person who invited you to resend your invitation.” The Owner resends it from Settings > Staff Management. If you have already set your password, click Sign in. For a password reset, click Request a new link and use the new email straight away.

Problem: The link opens “This link is not valid” or “We could not complete this link”. Cause: The link was cut short when it was copied, or it could not be checked. Fix: Request a fresh link in the same way as above. Click the link in the email rather than copying it.

Problem: A reset page shows “This reset link has expired” with Request New Reset Link. Cause: The page could not find a signed-in session from your link. This happens when the link was opened in a different browser, or it ran out. Fix: Click Request New Reset Link and open the new email in the same browser you are using.

Problem: The Set Password page shows “Invalid or expired invitation link”. Cause: The page could not find a signed-in session from your link. Fix: Click Email me a new link, or ask the Owner to resend your invitation. Open the new email in the same browser.

Problem: The page reads “The signed-in account has changed”. Cause: This browser signed in to a different Torqueflow account after the page opened, for example in another tab. Nothing has been changed yet. Fix: If the account the page now names is the one you meant, click Continue as [email]. If not, click Back to sign in. That signs this browser out first.

Problem: “We could not confirm your session just now. Please try again in a moment.” Cause: Torqueflow could not check your sign-in at that moment. What you typed is kept. Fix: Wait a moment and press the button again.

Problem: “This change needs a fresh link”. Cause: For your security, changing a password needs a link that was used straight away. Fix: Click Request new link and use the new email as soon as it arrives.

Problem: “Password is too long”. Cause: Passwords have a maximum length. Accented letters and symbols count for more than plain letters, so a long passphrase can reach it early. Fix: Choose a shorter password.

Problem: “This password was not accepted. Please try a different password.” Cause: The password was refused, for example because it is too common or too weak. Fix: Choose a different, stronger password.

Problem: “We could not save your password. Please try again.” Cause: The password could not be saved at that moment. What you typed is kept. Fix: Press the button again. If it keeps happening, contact support.

Problem: “Too many sign-in attempts. Please wait a few minutes and try again.” Cause: Several wrong passwords were entered in a short time. Fix: Wait a few minutes. If you have forgotten your password, use Forgot password? instead.

Problem: “Invalid email or password”. Cause: The email or password is wrong. Fix: Check the email address and try again, or reset your password. If you still cannot sign in, ask the Owner to check you are Active in Settings > Staff Management.

Notes

The button page is there because some email services, especially Outlook, Hotmail and Microsoft 365, open every link in an email to check it before you see it. Without the button, that check used up the link and you saw an “expired” error on your first click. Gmail users rarely saw this.
Never forward an invitation or reset email. The link signs in whoever uses it.
Garage customers use the customer portal, which has its own sign-in. See Portal sign-in, links and expiry.