Sign up for Torqueflow

Summary

This article walks you through signing up for a new Torqueflow account from the public signup page. You enter your garage details and receive a confirmation email. When you confirm, Torqueflow creates your account and your 14-day free trial starts. You then set a password and add a card inside the app. Nothing is charged when you add the card. Your first monthly payment is taken automatically when the trial ends. The whole process takes about 5 minutes.

Most garages are set up with us on a demo call, and some of those are not asked for a card straight away. This article covers the self-serve signup. For how the trial runs and converts, see How your free trial works.

Prerequisites

• A valid email address you can open straight away. The confirmation link lasts 24 hours.
• A phone number for account recovery and support.
• A debit or credit card for the card step.
• A modern web browser (Chrome, Firefox, Safari or Edge).

Steps

Fill in the signup form

1. Go to signup.torqueflow.app in your browser. The page reads Start your free trial with “14 days free. Nothing to pay today.” underneath. If you sign up from a form on our website, it reads “Nothing to pay today.” instead.
2. Enter your Business Name (e.g. “Jon’s Garage”). When you leave this field, Torqueflow suggests a workspace address based on the name.
3. Review Your Workspace URL. This is your own web address (e.g. jonsgarage.torqueflow.app). Edit it if you prefer something different. It accepts lowercase letters, numbers and hyphens only. A green tick means the address is available. A red cross means it is taken or not allowed, and Torqueflow may suggest an alternative.
4. Enter your Email address.
5. Enter your Phone Number.
6. If you have a referral or discount code, enter it in Referral Code (Optional). The field converts it to capitals. Leave it blank if nobody has given you a code.
7. Wait for the security check above the button to finish. Most people never see it. While it runs, the line under the button reads “Completing security check…”. If it needs you, a tick box appears and the line reads “Tick the box above to continue”. Tick it.
8. Click Create my account. The button only becomes clickable once the security check has finished.
9. A message confirms “Check your email” and the form clears. Do not submit the form again.
10. If the form instead shows “A Torqueflow login already exists for this email address.”, this email already has a Torqueflow account. Use the Sign in or Reset your password link underneath.

Confirm your email

1. Open the email from Torqueflow with the subject Verify your email to get started with Torqueflow. It reads “Thanks for signing up for Torqueflow.” It does not repeat your business name. It shows the date and time the link expires.
2. Click Verify Email Address. A page opens titled Confirm your email address.
3. If you have been trying Torqueflow with a demo login on the same email address, the page also reads “This email address has a Torqueflow demo login. Your demo login will stop working once your account is created.” Your new account does not include anything you did in the demo.
4. Click Confirm and create my account. Torqueflow creates your account at this point, and your 14-day trial starts now. A referral code that adds trial days makes the trial longer.
5. You are signed in and taken to the Welcome to Torqueflow! page. It shows your workspace URL. Bookmark it, because you use it to sign in.
6. Enter a Password and Confirm Password, then click Set Password & Get Started. The password needs at least 8 characters.

Add your card

1. You land on a page headed One last step. It reads “[your garage] is ready. Add a card to open it up.” It also shows how many trial days you have left.
2. Click Add a card. Stripe’s secure card page opens. Torqueflow never sees your card number.
3. Enter your card details and complete any security check your bank asks for. Nothing is charged. Your bank may show a small temporary authorisation, which is released automatically.
4. You return to Settings > Billing. A green banner reads Card saved with “Nothing has been charged. Your subscription starts automatically when your trial ends.”
5. The billing page shows Your subscription is set up, the card you gave, the date your subscription starts and the amount that will be charged.
6. The rest of Torqueflow is now open. Go to the dashboard to carry on setting up your garage.

While the card step is showing, you can still reach Billing settings, email support and sign out. Every other page takes you back to the card step until a card is saved.

Expected Outcome

• Your Torqueflow account exists at your chosen workspace address.
• You are signed in as the Owner.
• Your 14-day trial is running from the moment you confirmed your email.
• Your card is stored with Stripe and nothing has been charged.
• Settings > Billing shows the date your subscription starts and the amount that will be charged.

Troubleshooting

Problem	Cause	Fix
Workspace URL shows a red cross	The address is taken, reserved or contains invalid characters.	Try a different address. Use 3 to 63 lowercase letters, numbers and hyphens, with no double hyphens.
”This subdomain is not allowed”	The address contains a blocked word.	Choose a different address.
”We have already emailed a confirmation link to this address.”	You already submitted the form with this email in the last 24 hours.	Find the email from Torqueflow, including in your spam or junk folder, and click the link.
The workspace address you chose now shows as taken	Your own earlier signup is holding it for 24 hours.	Use the confirmation link from your first submission instead of submitting again.
No confirmation email arrives	The email went to spam, or the address was mistyped.	Check your spam or junk folder. If the address was wrong, contact support, or sign up again once the first link has expired.
”Your previous signup has expired.”	An earlier signup with this email lapsed and has not been cleared yet.	Wait a few minutes and try again, or contact support.
”A Torqueflow login already exists for this email address.”	This email already belongs to a Torqueflow account.	Click Sign in, or Reset your password if you have forgotten it. See Sign in and reset your password.
”You already have a Torqueflow login” after clicking the confirmation link	Someone created a Torqueflow login for this email after you filled in the form.	Click Sign in, or Reset your password if you have forgotten it.
”Link expired”	Confirmation links last 24 hours.	Click Sign up again and complete the form again. You can use the same email and workspace address.
”Invalid link” after clicking the confirmation link	The link has already been used, often because you confirmed once already.	Go to your workspace address and sign in. If you never set a password, use Forgot password.
My demo login stopped working	Creating a real account with the same email address ends the demo login. This is expected.	Sign in to your new account at your workspace address.
”We could not create your account”	Something went wrong while setting up the account.	Try the link again. If it keeps happening, contact support.
”Business name cannot contain a web link.”	The business name includes a web address, such as www. or https://.	Enter your garage’s name only. Names with &, /, apostrophes, hyphens and full stops are fine.
”Business name must include at least one letter or number.”	The name is made of symbols or emoji only.	Enter your garage’s name in letters or numbers.
”The security check could not load. A browser extension or network filter may be blocking it.”	An ad blocker, privacy extension or office network filter is stopping the security check.	Click Try again, or open the page in another browser. If it still fails, email support@torqueflow.app and we will set up your account.
”The security check did not go through. Please complete it again and resubmit.”	The security check expired or was not accepted.	Complete the check again and click Create my account. Your typed details are kept.
”Too many signup attempts from your connection.”	Several signups were tried from the same internet connection in a short time.	Wait a few minutes and try again, or email support@torqueflow.app and we will set up your account.
”We are receiving an unusually high number of signups.”	Torqueflow limits how many new signups it accepts in a set period.	Try again later, or email support@torqueflow.app and we will set up your account.
”Signup is unavailable right now.”	A problem on our side is stopping new signups for now.	Try again shortly, or email support@torqueflow.app and we will set up your account.
Phone number validation fails	The phone number is missing or longer than 20 characters.	Enter a valid phone number.
The card step still shows after you saved a card	Stripe takes a few seconds to confirm the card to Torqueflow.	Wait 10 seconds and refresh the page. If it persists, contact support.
The card step says your trial has ended	Your trial ran out before a card was added.	Adding a card now starts your subscription and takes the first monthly payment straight away. See How your free trial works.

Notes

• There is no password field on the signup form. You set your password after confirming your email.
• The security check protects the signup page from automated fake signups.
• Your account is only created when you click Confirm and create my account. Clicking the link in the email on its own does not create it.
• Staff who sign in before the Owner has added a card see a page headed “A card is needed before you can carry on”. Only someone with billing access can add the card, which is the Owner by default.
• If you already have an account, sign in at yourgarage.torqueflow.app instead.